A method for providing a user with a web-based service to access and collect records associated with the user in a secure and private manner, the method including assigning through a web site a phone number, assigning through the web site a user account to the user, associating access information with the user, creating through the web site a document for the user to provide to the service provider requesting the service provider to send the records to the phone number and granting the service provider permission to send the records to the phone number, receiving by the service provider the document from the user to provide the service provider permission to send the records to the phone number, and sending by the service provider a private fax communication to the phone number.