A system and method for allocating jobs to an agent is disclosed. In one embodiment, a method for allocating jobs to an agent includes defining, for each job of the jobs, a job type associated with at least one job and at least one sub-step associated with the at least one job, determining eligibility to perform the at least one sub-step by an agent of agents, determining a number of jobs of each job type to be performed by the agent based on the eligibility determination, and automatically generating agent-specific job queues based on the number of jobs.