Invention Grant
- Patent Title: Automatic loaner part replacement to prevent system callback
- Patent Title (中): 自动借用部分更换以防止系统回调
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Application No.: US13299162Application Date: 2011-11-17
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Publication No.: US08352337B2Publication Date: 2013-01-08
- Inventor: Fraser Allan Syme , William Robert Taylor , Matthew H. Zemke
- Applicant: Fraser Allan Syme , William Robert Taylor , Matthew H. Zemke
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Yee & Associates, P.C.
- Agent Steven L. Bennett
- Main IPC: A01K5/02
- IPC: A01K5/02 ; G06F17/60

Abstract:
A system for automatically replacing loaner parts within a loaner system to prevent loaner system callback. In response to selecting a loaner system within loaner inventory data, it is determined whether the selected loaner system is required to be returned based on a target return date for the selected loaner system. In response to determining that the selected loaner system is not required to be returned, a notification is automatically generated and sent to a customer to return expiring loaner parts within the selected loaner system based on loaner part rules. A part replacement order is automatically generated for replacement loaner parts for each of the expiring loaner parts. Then, the replacement loaner parts are automatically shipped to the customer to replace the expiring loaner parts to prevent callback of the selected loaner system.
Public/Granted literature
- US20120066099A1 AUTOMATIC LOANER PART REPLACEMENT TO PREVENT SYSTEM CALLBACK Public/Granted day:2012-03-15
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