发明授权
- 专利标题: Retaining email response time trends
- 专利标题(中): 保留电子邮件响应时间趋势
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申请号: US12578453申请日: 2009-10-13
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公开(公告)号: US08375093B2公开(公告)日: 2013-02-12
- 发明人: Lisa Seacat Deluca , Itzhack Goldberg , Ohad Greenshpan , Boaz Mizrachi
- 申请人: Lisa Seacat Deluca , Itzhack Goldberg , Ohad Greenshpan , Boaz Mizrachi
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Thomas E. Lees, LLC
- 主分类号: G06F15/16
- IPC分类号: G06F15/16
摘要:
An apparatus, system, and method are disclosed for retaining email response time trends. A send module determines a send time, the time that a user sends an email message to a recipient. A receive module determines a receive time, the time that the user receives a response from the recipient. A response time module determines a response time that corresponds to the email message based on an elapsed time between the send time and the receive time. A content identifier module determines a content identifier for the email message. A trend module determines a response time trend that corresponds to the recipient and the content identifier based on the response time and on a plurality of previous response times of the recipient. The plurality of previous response times correspond to a plurality of previous email messages between the user and the recipient that match the content identifier.
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