Invention Grant
- Patent Title: Generating communication forecasts and schedules based on multiple outbound campaigns
- Patent Title (中): 根据多个出站广告系列生成通讯预测和时间表
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Application No.: US13556961Application Date: 2012-07-24
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Publication No.: US08391466B1Publication Date: 2013-03-05
- Inventor: James K. Noble, Jr.
- Applicant: James K. Noble, Jr.
- Applicant Address: US GA Atlanta
- Assignee: Noble Systems Corporation
- Current Assignee: Noble Systems Corporation
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
Various embodiments of the invention provide methods, systems, and computer program products for generating an outbound forecast. In particular embodiments, campaign parameters are defined for at least two outbound call campaigns that include for each campaign a time period over which the campaign is to be carried out, a target value identifying a number of an outbound communication result to occur over the time period, and sources for handling outbound communications. Further, a historical dataset is selected that includes historical data on the corresponding outbound communication result for each campaign based on past outbound communications. In various embodiments, an outbound forecast is generated based on the historical dataset and campaign parameters for the outbound call campaigns. The forecast provides a number of the outbound communication result forecasted to be achieved over the time period for each campaign in an attempt to meet the target value for the corresponding campaign.
Information query