A decison flowchart of a triage protocol is provided for a medical condition of a patient. The flowchart includes a plurality of decision blocks. Each decision block relates to one or more patient symptoms and/or considerations. A plurality of exit points are provided in the flowchart. Each exit point is associated with a respective decision block. Each exit point is reached upon the presence or absence of a symptom or consideration in the respective decision block. Each exit point recommends an action to be taken by the patient. The exit points may be customized. More specifically, the recommended action at selected exit points may be individually selected from a plurality of selectable actions. Thus, the decision flowchart may provide different recommended courses of action for a patient having the same symptoms and/or considerations based upon individual selections. The recommended action becomes an exit message for the respective exit point.