Invention Grant
US08447027B2 System and method for language variation guided operator selection 有权
语言变异引导操作者选择的系统和方法

System and method for language variation guided operator selection
Abstract:
A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.
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