Invention Grant
US08447027B2 System and method for language variation guided operator selection
有权
语言变异引导操作者选择的系统和方法
- Patent Title: System and method for language variation guided operator selection
- Patent Title (中): 语言变异引导操作者选择的系统和方法
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Application No.: US10769240Application Date: 2004-01-30
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Publication No.: US08447027B2Publication Date: 2013-05-21
- Inventor: Xiaofan Lin , Steven J. Simske , Sherif Yacoub , Roland John Burns
- Applicant: Xiaofan Lin , Steven J. Simske , Sherif Yacoub , Roland John Burns
- Applicant Address: US TX Houston
- Assignee: Hewlett-Packard Development Company, L.P.
- Current Assignee: Hewlett-Packard Development Company, L.P.
- Current Assignee Address: US TX Houston
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.
Public/Granted literature
- US20050171792A1 System and method for language variation guided operator selection Public/Granted day:2005-08-04
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