Invention Grant
US08457296B2 System and method for processing multi-modal communications during a call session
有权
在呼叫会话期间处理多模态通信的系统和方法
- Patent Title: System and method for processing multi-modal communications during a call session
- Patent Title (中): 在呼叫会话期间处理多模态通信的系统和方法
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Application No.: US13305671Application Date: 2011-11-28
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Publication No.: US08457296B2Publication Date: 2013-06-04
- Inventor: Gilad Odinak , Alastair Sutherland
- Applicant: Gilad Odinak , Alastair Sutherland
- Applicant Address: US WA Bellevue
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Bellevue
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M11/00
Abstract:
A system and method for processing multi-modal communications during a call session are provided. A call is received from a caller and assigned to an agent. A caller identification is assigned to the call. Voice communication from the call is processed and displayed. One or more text messages from the caller are received during the call. The caller identification is assigned to each of the text messages. The text messages are matched to the call using the caller identification and are displayed to the agent for review during the call.
Public/Granted literature
- US20120069975A1 System and Method For Processing Multi-Modal Communications During A Call Session Public/Granted day:2012-03-22
Information query
