发明授权
US08463606B2 System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
有权
用于分析交互并将分析结果实时报告给人机界面和系统界面的系统
- 专利标题： System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
- 专利标题（中）： 用于分析交互并将分析结果实时报告给人机界面和系统界面的系统
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申请号： US12502072申请日： 2009-07-13
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公开(公告)号： US08463606B2公开(公告)日： 2013-06-11
- 发明人: Mark Scott , Jim Barnett
- 申请人： Mark Scott , Jim Barnett
- 申请人地址： US CA Daly City
- 专利权人： Genesys Telecommunications Laboratories, Inc.
- 当前专利权人： Genesys Telecommunications Laboratories, Inc.
- 当前专利权人地址： US CA Daly City
- 代理机构： Christie, Parker & Hale, LLP
- 主分类号： G10L15/00
- IPC分类号： G10L15/00
摘要：
A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
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