A communication device, comprising communication interface circuitry, processing circuitry coupled to the communication interface circuitry, and a user interface coupled to the processing circuitry, interacts with a remote device in a communication infrastructure that supports multiple possible communication pathways such as first and second communication pathways between the communication device and the remote device. A data exchange relating to at least a voice delivery service is initiated by the processing circuitry over the first communication pathway. A jog input indication is generated during the data exchange via the user interface in response to a user input, and delivered to the processing circuitry. The jog input indication is indicative of dissatisfaction of the user with ongoing performance of the first communication pathway in the data exchange. In response to the jog input indication received, the processing circuitry switches the data exchange from the first communication pathway to the second communication pathway.