A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.