Invention Grant
- Patent Title: Method and system for recording automatic call distributor calls
- Patent Title (中): 记录自动呼叫分配器呼叫的方法和系统
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Application No.: US12962153Application Date: 2010-12-07
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Publication No.: US08488775B2Publication Date: 2013-07-16
- Inventor: Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
- Applicant: Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
Public/Granted literature
- US20110075883A1 Method and System for Recording Automatic Call Distributor Calls Public/Granted day:2011-03-31
Information query
