Invention Grant
US08494122B2 Interactive voice response (IVR) system call interruption handling
有权
交互式语音应答（IVR）系统呼叫中断处理
- Patent Title: Interactive voice response (IVR) system call interruption handling
- Patent Title (中): 交互式语音应答（IVR）系统呼叫中断处理
-
Application No.: US13407720Application Date: 2012-02-28
-
Publication No.: US08494122B2Publication Date: 2013-07-23
- Inventor: Peeyush Jaiswal , James R. Lewis
- Applicant: Peeyush Jaiswal , James R. Lewis
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Carey, Rodriguez, Greenberg & O'Keefe
- Agent Steven Greenberg, Esq.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04W24/00 ; G06F3/14
Abstract:
Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption.
Public/Granted literature
- US20120213341A1 INTERACTIVE VOICE RESPONSE (IVR) SYSTEM CALL INTERRUPTION HANDLING Public/Granted day:2012-08-23
Information query
