发明授权
- 专利标题： Trouble coping method for information technology system
- 专利标题（中）： 信息技术系统故障处理方法
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申请号： US12409273申请日： 2009-03-23
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公开(公告)号： US08522078B2公开(公告)日： 2013-08-27
- 发明人: Kuniaki Shimada , Yasuhide Matsumoto , Yukihiro Watanabe , Yuji Wada , Masazumi Matsubara , Kenji Morimoto , Akira Katsuno
- 申请人： Kuniaki Shimada , Yasuhide Matsumoto , Yukihiro Watanabe , Yuji Wada , Masazumi Matsubara , Kenji Morimoto , Akira Katsuno
- 申请人地址： JP Kawasaki
- 专利权人： Fujitsu Limited
- 当前专利权人： Fujitsu Limited
- 当前专利权人地址： JP Kawasaki
- 代理机构： Greer, Burns & Crain, Ltd.
- 优先权： JP2008-084594 20080327
- 主分类号： G06F11/00
- IPC分类号： G06F11/00
摘要：
A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.
公开/授权文献
- US20090249130A1 TROUBLE COPING METHOD FOR INFORMATION TECHNOLOGY SYSTEM 公开/授权日：2009-10-01
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