Invention Grant
- Patent Title: Error reporting and technical support customization for computing devices
- Patent Title (中): 错误报告和计算设备的技术支持定制
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Application No.: US13456008Application Date: 2012-04-25
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Publication No.: US08527378B2Publication Date: 2013-09-03
- Inventor: Matthew Charles Compton , Nikhil Khandelwal , Michael R. Maletich , Richard Albert Welp
- Applicant: Matthew Charles Compton , Nikhil Khandelwal , Michael R. Maletich , Richard Albert Welp
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Nelson and Nelson
- Agent Daniel P. Nelson; Alexis V. Nelson
- Main IPC: G07F19/00
- IPC: G07F19/00 ; G06Q30/00
Abstract:
A method for providing technical support for a computing device is disclosed herein. In one embodiment, such a method includes detecting a problem associated with a computing device. The method then determines a support level assigned to the computing device. A set of problems is associated with the support level. If the problem belongs to the set of problems associated with the support level, the method automatically sends a message to a support provider so that the support provider can address the problem.
Public/Granted literature
- US20120209618A1 ERROR REPORTING AND TECHNICAL SUPPORT CUSTOMIZATION FOR COMPUTING DEVICES Public/Granted day:2012-08-16
Information query
