利索-全球专利检索

  1. 登录
  2. 注册
发明授权
US08538003B2 Method and apparatus for integrating call center and existing telephony infrastructure 有权
用于集成呼叫中心和现有电话基础设施的方法和设备

Method and apparatus for integrating call center and existing telephony infrastructure
摘要：
A system, method, apparatus, means, and computer program code is provided for routing a call which includes receiving a call request at a first server, the call request including header data identifying a requesting extension and an invited extension, the invited extension associated with a second server. The header data identifying an invited extension is then replaced with proxy data for the invited extension, and the call request (including header data identifying the requesting extension and the proxy data for the invited extension) is forwarded to a second server.
摘要（中）：

提供了一种用于路由呼叫的系统，方法，装置，装置和计算机程序代码，其包括在第一服务器处接收呼叫请求，所述呼叫请求包括标识请求扩展和邀请扩展的头部数据，所述邀请扩展与 第二台服务器。 标识被邀请的扩展的标题数据随后被替换为所请求的扩展的代理数据，并且呼叫请求（包括标识请求扩展的标题数据和被邀请的扩展的代理数据）被转发到第二服务器。

公开/授权文献
信息查询
Espacenet
0/0