A method and apparatus for providing a system monitoring service to customers. The method may include identifying a new customer based on data received from a reseller, storing data pertaining to this customer in a database, and registering the customer with a system monitoring service. The method may further include tracking the usage of the system monitoring service by the customer, calculating a fee for the usage of the system monitoring service by the customer over a predefined time interval, and then generating a bill for the calculated fee that covers the predefined time interval, where interactions between the customer and the reseller terminate once the customer is registered with the system monitoring service.