Invention Grant
- Patent Title: Search-based contact initiation method and apparatus
- Patent Title (中): 基于搜索的接触引发方法和装置
-
Application No.: US11469698Application Date: 2006-09-01
-
Publication No.: US08577916B1Publication Date: 2013-11-05
- Inventor: Michael Palmquist
- Applicant: Michael Palmquist
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06F17/30
- IPC: G06F17/30

Abstract:
Search-based contact initiation methods and apparatus are provided. In particular, a contact initiator enters search terms in the form of qualifications or characteristics desired of a contact recipient. The search term are used to search qualifications records that include qualifications entered or selected by candidate qualifications recipients. When a match or best match between search criteria and a record associated with a candidate communication recipient is found, the contact initiator is placed into communication with that communication recipient. Communications between the communications initiator and the communication recipient are established using a contact address associated with the qualifications of the communication recipient.
Information query