Invention Grant
US08577916B1 Search-based contact initiation method and apparatus 有权
基于搜索的接触引发方法和装置

  • Patent Title: Search-based contact initiation method and apparatus
  • Patent Title (中): 基于搜索的接触引发方法和装置
  • Application No.: US11469698
    Application Date: 2006-09-01
  • Publication No.: US08577916B1
    Publication Date: 2013-11-05
  • Inventor: Michael Palmquist
  • Applicant: Michael Palmquist
  • Applicant Address: US NJ Basking Ridge
  • Assignee: Avaya Inc.
  • Current Assignee: Avaya Inc.
  • Current Assignee Address: US NJ Basking Ridge
  • Agency: Sheridan Ross P.C.
  • Main IPC: G06F17/30
  • IPC: G06F17/30
Search-based contact initiation method and apparatus
Abstract:
Search-based contact initiation methods and apparatus are provided. In particular, a contact initiator enters search terms in the form of qualifications or characteristics desired of a contact recipient. The search term are used to search qualifications records that include qualifications entered or selected by candidate qualifications recipients. When a match or best match between search criteria and a record associated with a candidate communication recipient is found, the contact initiator is placed into communication with that communication recipient. Communications between the communications initiator and the communication recipient are established using a contact address associated with the qualifications of the communication recipient.
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