Invention Grant
US08588399B2 Call routing method: routing to out-of-network representative having ability to speak specific language, if interpreter of network and interpreter of entity are not available to take call
有权
呼叫路由方法：路由到具有说话特定语言能力的网络外代表，如果实体的网络和解释器的解释器不可用于接听
- Patent Title: Call routing method: routing to out-of-network representative having ability to speak specific language, if interpreter of network and interpreter of entity are not available to take call
- Patent Title (中): 呼叫路由方法：路由到具有说话特定语言能力的网络外代表，如果实体的网络和解释器的解释器不可用于接听
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Application No.: US11776063Application Date: 2007-07-11
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Publication No.: US08588399B2Publication Date: 2013-11-19
- Inventor: Melinda Paras , Raymond N. Otake
- Applicant: Melinda Paras , Raymond N. Otake
- Applicant Address: US CA Albany
- Assignee: Paras & Associates
- Current Assignee: Paras & Associates
- Current Assignee Address: US CA Albany
- Agency: Leydig, Voit & Mayer, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
An IP-based call center is able to route video and audio calls. The call routing is skills-based, and can be configured to give preference first to representatives or agents associated with an entity, and then to representatives or agents within a network associated with that entity. If no representative is available in-house or in-network, the call can be transferred to an external representative or agent. In other embodiments, an entity can configure prioritized layers for routing calls, in order to favor specific service providers.
Public/Granted literature
- US20080025493A1 VIDEO AND VOICE COMMUNICATION ROUTING NETWORK Public/Granted day:2008-01-31
Information query
