A system that incorporates teachings of the present disclosure may include, for example, an avatar engine having a controller to retrieve a user profile associated with a user, present the user an avatar having characteristics that correlate to the user profile, detect one or more responses of the user during a communication exchange between the user and the avatar, identify from the one or more responses a need of the user, establish a communication session with a second avatar engine responsive to the identified need of the user, engage in a communication exchange with the second avatar engine in relation to the identified need of the user, and identify one or more results from the communication exchange. Other embodiments are disclosed.