Invention Grant
- Patent Title: System and method for prioritizing message transcriptions
- Patent Title (中): 确定消息转录优先级的系统和方法
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Application No.: US12840910Application Date: 2010-07-21
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Publication No.: US08612526B2Publication Date: 2013-12-17
- Inventor: James Jackson , Philip Cunetto , Mehrad Yasrebi
- Applicant: James Jackson , Philip Cunetto , Mehrad Yasrebi
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: G06F15/16
- IPC: G06F15/16

Abstract:
Systems, methods, and computer-readable storage media for managing transcription resources. A system practicing the method retrieves a class of service for a subscriber recipient of a message deposited at a first server for transcription by a second server, determines a probability of near-term access of the message by the subscriber, assigns a weight to the message based on the class of service and the probability of the near-term access, and transcribes, at the second server, the message based on the weight. Classes of service can include a real-time class of service and/or one or more non-real-time class of service. The probability of near-term access can be based on subscriber presence, subscriber receipt of a new message notification, historical statistics of subscriber message access times, message urgency, and other message metadata. A channel manager can manage a finite number of channels between the first and second servers.
Public/Granted literature
- US20120023173A1 SYSTEM AND METHOD FOR PRIORITIZING MESSAGE TRANSCRIPTIONS Public/Granted day:2012-01-26
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