The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. The phone and messaging feature enables an administrator to access information regarding data plan and usage statistics of devices. This allows organizations to optimize data plans based on messaging, e-mail, and other data plan statistics. Further, the present disclosure allows access to network connectivity details of devices and logs of emails, text messages, and the like.