发明授权
- 专利标题: Systems and methods for remote monitoring in a computer network
- 专利标题(中): 用于计算机网络中远程监控的系统和方法
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申请号: US13615231申请日: 2012-09-13
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公开(公告)号: US08650445B2公开(公告)日: 2014-02-11
- 发明人: Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
- 申请人: Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
- 申请人地址: US NJ Oceanport
- 专利权人: CommVault Systems, Inc.
- 当前专利权人: CommVault Systems, Inc.
- 当前专利权人地址: US NJ Oceanport
- 代理机构: Knobbe, Martens, Olson & Bear, LLP
- 主分类号: G06F11/00
- IPC分类号: G06F11/00 ; G06F11/07
摘要:
Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
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