发明授权
US08670552B2 System and method for integrated display of multiple types of call agent data 有权
用于集成显示多种呼叫代理数据的系统和方法

System and method for integrated display of multiple types of call agent data
摘要:
Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.
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