发明授权
US08670552B2 System and method for integrated display of multiple types of call agent data
有权
用于集成显示多种呼叫代理数据的系统和方法
- 专利标题: System and method for integrated display of multiple types of call agent data
- 专利标题(中): 用于集成显示多种呼叫代理数据的系统和方法
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申请号: US11359195申请日: 2006-02-22
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公开(公告)号: US08670552B2公开(公告)日: 2014-03-11
- 发明人: Shimon Keren , Jeff Iannone , James Gordon Nies , Srivijaya Srinivasa
- 申请人: Shimon Keren , Jeff Iannone , James Gordon Nies , Srivijaya Srinivasa
- 申请人地址: US CA Santa Clara
- 专利权人: Verint Systems, Inc.
- 当前专利权人: Verint Systems, Inc.
- 当前专利权人地址: US CA Santa Clara
- 代理机构: Meunier Carlin & Curfman
- 主分类号: H04M3/00
- IPC分类号: H04M3/00
摘要:
Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.
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