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US08671149B1 Unified messaging platform with intelligent voice recognition (IVR) 失效
具有智能语音识别(IVR)的统一消息平台

Unified messaging platform with intelligent voice recognition (IVR)
Abstract:
Unified communication system for consolidating different message sources (e.g. emails, SMS, voice message, fax, etc.) into a single accessible location with the ability to incorporate phone calls, VoIP calls, voice commands, etc. This is achieved through integration of a Speech-ready IVR system with an E-mail client to act as the Unified Communication System. Furthermore, the IVR flexibility allows the user to access messages when internet access is not available or read messages such as SMS and emails when not physically convenient e.g. when user is driving. A computer based server receives a message in the format of SMS, fax, e-mail, or phone message. The server identifies what format the message is in and displays a notification on a graphical user interface. Through integration with a speech ready IVR system user may select to listen to the message or read the message.
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