发明授权
- 专利标题: Qualifier set creation for work assignment engine
- 专利标题(中): 工作分配引擎的限定词集创建
-
申请号: US13441746申请日: 2012-04-06
-
公开(公告)号: US08688684B2公开(公告)日: 2014-04-01
- 发明人: Robert C. Steiner , Joylee Kohler , Andrew D. Flockhart
- 申请人: Robert C. Steiner , Joylee Kohler , Andrew D. Flockhart
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Inc.
- 当前专利权人: Avaya Inc.
- 当前专利权人地址: US NJ Basking Ridge
- 代理机构: Sheridan Ross P.C.
- 主分类号: G06F17/30
- IPC分类号: G06F17/30
摘要:
A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, define, in real-time, qualifier set combinations for work items. Thus, the contact center can create a dictionary of combinations of work item attributes that may be defined as work items are introduced to the system. The definition of the combinations allows for large qualifier sets without the large expenditure of resources to define all possible combinations of attributes for the contact center.
公开/授权文献
- US20130268546A1 QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE 公开/授权日:2013-10-10
信息查询