发明授权
- 专利标题： Network predictive customer service queue management
- 专利标题（中）： 网络预测客户服务队列管理
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申请号： US13594356申请日： 2012-08-24
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公开(公告)号： US08693671B2公开(公告)日： 2014-04-08
- 发明人: Lance Fried , Joseph Katz , Rick Korfin
- 申请人： Lance Fried , Joseph Katz , Rick Korfin
- 申请人地址： US CA San Ramon
- 专利权人： Five9, Inc.
- 当前专利权人： Five9, Inc.
- 当前专利权人地址： US CA San Ramon
- 代理机构： Jones Day
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
A communications portal for interfacing with a carrier network, a contact center, and a user is disclosed. Telecommunications links are connected to the communications portal to receive inbound calls and place outbound calls. A gateway signaling proxy containing an application server and a reverse automation subsystem is connected to the telecommunications links to recognize and store user selections, detect answer supervision, and execute scripts as configured in the user interface.
公开/授权文献
- US20130051546A1 NETWORK PREDICTIVE CUSTOMER SERVICE QUEUE MANAGEMENT 公开/授权日：2013-02-28
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