发明授权
- 专利标题： System and method for managing a customer service session
- 专利标题（中）： 用于管理客户服务会话的系统和方法
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申请号： US13013866申请日： 2011-01-26
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公开(公告)号： US08693998B2公开(公告)日： 2014-04-08
- 发明人: Leon Portman , Ilan Yosef , Zvika Moretzky , Assaf Frenkel
- 申请人： Leon Portman , Ilan Yosef , Zvika Moretzky , Assaf Frenkel
- 申请人地址： IL Ra'anana
- 专利权人： Nice-Systems Ltd.
- 当前专利权人： Nice-Systems Ltd.
- 当前专利权人地址： IL Ra'anana
- 代理机构： Pearl Cohen Zedek Latzer Baratz LLP
- 主分类号： H04W4/00
- IPC分类号： H04W4/00
摘要：
Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.
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