发明授权
- 专利标题: Methods and apparatus for monitoring communication through identification of priority-ranked keywords
- 专利标题(中): 通过识别优先级排名的关键字来监测通信的方法和装置
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申请号: US11621729申请日: 2007-01-10
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公开(公告)号: US08712757B2公开(公告)日: 2014-04-29
- 发明人: Rick A. Hamilton, II , Peter G. Finn , Christopher J. Dawson , John S. Langford
- 申请人: Rick A. Hamilton, II , Peter G. Finn , Christopher J. Dawson , John S. Langford
- 申请人地址: US MA Burlington
- 专利权人: Nuance Communications, Inc.
- 当前专利权人: Nuance Communications, Inc.
- 当前专利权人地址: US MA Burlington
- 代理机构: Wolf, Greenfield & Sacks, P.C.
- 主分类号: G06F17/27
- IPC分类号: G06F17/27
摘要:
A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.
公开/授权文献
- US20080168168A1 Method For Communication Management 公开/授权日:2008-07-10
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