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US08712757B2 Methods and apparatus for monitoring communication through identification of priority-ranked keywords 有权
通过识别优先级排名的关键字来监测通信的方法和装置

Methods and apparatus for monitoring communication through identification of priority-ranked keywords
摘要:
A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation.
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