Invention Grant
- Patent Title: Risks for waiting for well-matched
- Patent Title (中): 等待良好匹配的风险
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Application No.: US13623255Application Date: 2012-09-20
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Publication No.: US08718269B2Publication Date: 2014-05-06
- Inventor: Joylee Kohler , Robert C. Steiner , Andrew D. Flockhart
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A contact center which provides the ability to, among other things, support deferring work assignment decisions while simultaneously assessing the risks associated with such a deferred decision. The intelligent deferment of work assignment decisions helps to achieve better matching without losing the opportunity to timely assign work to an agent.
Public/Granted literature
- US20140079210A1 RISKS FOR WAITING FOR WELL-MATCHED Public/Granted day:2014-03-20
Information query
