发明授权
US08718690B2 System and methods for integrating short message service messaging with contact center applications
有权
将短消息服务消息传递与联络中心应用程序集成的系统和方法
- 专利标题： System and methods for integrating short message service messaging with contact center applications
- 专利标题（中）： 将短消息服务消息传递与联络中心应用程序集成的系统和方法
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申请号： US13537681申请日： 2012-06-29
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公开(公告)号： US08718690B2公开(公告)日： 2014-05-06
- 发明人: Nikolay Anisimov , Yevgeniy Petrovykh , Sergey B. Belov , Mark Scott
- 申请人： Nikolay Anisimov , Yevgeniy Petrovykh , Sergey B. Belov , Mark Scott
- 申请人地址： US CA Daly City
- 专利权人： Genesys Telecommunications Laboratories, Inc.
- 当前专利权人： Genesys Telecommunications Laboratories, Inc.
- 当前专利权人地址： US CA Daly City
- 代理机构： Christie, Parker & Hale, LLP
- 主分类号： H04W4/00
- IPC分类号： H04W4/00
摘要：
A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
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