发明授权
US08730959B1 Systems and methods for endpoint recording using a media application server 有权
使用媒体应用服务器进行终端记录的系统和方法

Systems and methods for endpoint recording using a media application server
摘要:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
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