发明授权
US08730959B1 Systems and methods for endpoint recording using a media application server
有权
使用媒体应用服务器进行终端记录的系统和方法
- 专利标题: Systems and methods for endpoint recording using a media application server
- 专利标题(中): 使用媒体应用服务器进行终端记录的系统和方法
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申请号: US12769552申请日: 2010-04-28
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公开(公告)号: US08730959B1公开(公告)日: 2014-05-20
- 发明人: Jamie Richard Williams , Thomas Z. Dong
- 申请人: Jamie Richard Williams , Thomas Z. Dong
- 申请人地址: US GA Alpharetta
- 专利权人: Verint Americas Inc.
- 当前专利权人: Verint Americas Inc.
- 当前专利权人地址: US GA Alpharetta
- 代理机构: Meunier Carlin & Curfman
- 主分类号: H04L12/28
- IPC分类号: H04L12/28 ; H04M3/00
摘要:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
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