Invention Grant
US08731175B2 Method and system for securing access to information in an automatic call distributor system
有权
用于确保在自动呼叫分配器系统中访问信息的方法和系统
- Patent Title: Method and system for securing access to information in an automatic call distributor system
- Patent Title (中): 用于确保在自动呼叫分配器系统中访问信息的方法和系统
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Application No.: US11359252Application Date: 2006-02-21
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Publication No.: US08731175B2Publication Date: 2014-05-20
- Inventor: Shmuel Shaffer , Labhesh Patel , Cullen F. Jennings , Shantanu Sarkar
- Applicant: Shmuel Shaffer , Labhesh Patel , Cullen F. Jennings , Shantanu Sarkar
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method for granting access to secure information includes receiving from a caller a call for connection with one of a plurality of agents, distributing the call to the agent of the plurality of agents, initiating an active communication session between the caller and the agent for handling the call, and granting to the agent access to the secure caller information using a plurality of access authentication information that includes an active communication session between the caller and the agent.
Public/Granted literature
- US20070206765A1 Method and system for securing access to information in an automatic call distributor system Public/Granted day:2007-09-06
Information query
