发明授权
US08775244B2 Optimal scheduling of venue attendance based on queue size and location
失效
基于队列大小和位置的场地考勤优化调度
- 专利标题: Optimal scheduling of venue attendance based on queue size and location
- 专利标题(中): 基于队列大小和位置的场地考勤优化调度
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申请号: US12942431申请日: 2010-11-09
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公开(公告)号: US08775244B2公开(公告)日: 2014-07-08
- 发明人: Gregory J. Boss , Andrew R. Jones , Kevin C. McConnell , John E. Moore, Jr.
- 申请人: Gregory J. Boss , Andrew R. Jones , Kevin C. McConnell , John E. Moore, Jr.
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Driggs, Hogg, Daugherty & Del Zoppo Co., LPA
- 代理商 Patrick J. Daugherty
- 主分类号: G06Q30/00
- IPC分类号: G06Q30/00
摘要:
Embodiments of the invention provide for managing attraction attendance levels through tracking current attendance levels and notifying patrons of incentives to alter their attraction selections in real-time. Examples identify an attraction queue that has a customer wait time failing to meet a threshold and determine a geographic relationship of a tracking device associated with a registered customer to the queue. Accordingly, an incentive is created from metadata associated with the queue and offered to the registered customer to urge the registered customer to take a queue balancing action. The queue balancing action may be leaving the queue if the customer wait time exceeds a threshold maximum wait time and the tracking device is within the queue, or choosing to enter the queue if the customer wait time is less than a threshold minimum wait time and the tracking device is outside of the queue.