发明授权
US08782529B2 System and method for offering multiple representations of an IPC ticket
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提供IPC票证的多种表示的系统和方法
- 专利标题： System and method for offering multiple representations of an IPC ticket
- 专利标题（中）： 提供IPC票证的多种表示的系统和方法
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申请号： US12165906申请日： 2008-07-01
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公开(公告)号： US08782529B2公开(公告)日： 2014-07-15
- 发明人: Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
- 申请人： Genady Grabarnik , Jonathan Lenchner , Larisa Shwartz
- 申请人地址： US NY Armonk
- 专利权人： International Business Machines Corporation
- 当前专利权人： International Business Machines Corporation
- 当前专利权人地址： US NY Armonk
- 代理机构： Tutunjian & Bitetto, P.C.
- 代理商 Louis Percello
- 主分类号： G06F3/00
- IPC分类号： G06F3/00 ; G06F15/177
摘要：
A system and method for rendering different views of an incident, problem or change (IPC) ticket relating to an incident based on attributes of the user looking at or working with the ticket includes determining relevant information. An environment related to a usage by the user is determined. Based upon the relevant information and the environment, an IPC ticket is generated with different views where only a relevant view of the different views is provided to each particular user.
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