发明授权
- 专利标题: Method of distributed aggregation in a call center
- 专利标题(中): 呼叫中心分布式聚合方法
-
申请号: US13606792申请日: 2012-09-07
-
公开(公告)号: US08792633B2公开(公告)日: 2014-07-29
- 发明人: Vitaly Y. Barinov
- 申请人: Vitaly Y. Barinov
- 申请人地址: US CA Daly City
- 专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人地址: US CA Daly City
- 代理机构: Christie, Parker & Hale LLP
- 主分类号: H04M3/00
- IPC分类号: H04M3/00 ; G06F15/16
摘要:
A method for partitioning a call center having N agents associated with M agent groups, for computation by a plurality of computational nodes, has steps for (a) assigning each agent as a vertex in a hypergraph; (b) assigning each agent group as a hyper-edge in the hypergraph; and (c) applying a hypergraph partitioning algorithm to partition the agents and groups relative to the nodes with the hypergraph cost function awarding equal load distribution to nodes and minimizing inter-node traffic.
公开/授权文献
- US20140072117A1 Method of Distributed Aggregation in a Call Center 公开/授权日:2014-03-13
信息查询