Invention Grant
US08812649B2 Method and system for processing fault alarms and trouble tickets in a managed network services system
有权
在管理网络服务系统中处理故障报警和故障单的方法和系统
- Patent Title: Method and system for processing fault alarms and trouble tickets in a managed network services system
- Patent Title (中): 在管理网络服务系统中处理故障报警和故障单的方法和系统
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Application No.: US11317882Application Date: 2005-12-23
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Publication No.: US08812649B2Publication Date: 2014-08-19
- Inventor: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- Applicant: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F15/173
- IPC: G06F15/173 ; H04L12/24 ; H04L12/26
Abstract:
An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.
Public/Granted literature
- US20060233311A1 Method and system for processing fault alarms and trouble tickets in a managed network services system Public/Granted day:2006-10-19
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