The present disclosure discloses a method for handling unsuccessful reception in broadcast/multicast service. The method comprises: the user terminal which fails to receive broadcasted/multicasted service contents obtains the service contents actively or passively after a mobile data broadcast/multicast platform broadcasts/multicasts the service contents. The present disclosure also discloses a system for handling unsuccessful reception in broadcast/multicast service, in which an obtaining unit is configured to obtain the service contents actively or passively by the user terminal which fails to receive the broadcasted/multicasted service contents after the mobile data broadcast/multicast platform broadcasts/multicasts the service contents. By the method and system provided in the present disclosure, handling of the unsuccessful reception of broadcasted/multicasted service contents can be triggered and realized by the user terminal.