In accordance with one or more embodiments, a system for facilitating transfer of data and information over a network includes a database component, a communication component adapted to communicate with a user via a portable communication device over the network, and a processing component adapted to receive a request for data and information from the user via the portable communication device over the network and process the request by accessing one or more documents from the database component related to at least one component of a machine specified by the user passed with the request. The communication component transfers the one or more documents from the database component to the portable communication device for viewing by the user.