发明授权
- 专利标题: Maintaining history information for a user across multiple types of end points
- 专利标题(中): 维护用户跨越多种类型的终端的历史信息
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申请号: US12570270申请日: 2009-09-30
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公开(公告)号: US08903064B2公开(公告)日: 2014-12-02
- 发明人: Glen K. Okita , Meigy Tsai , Iouri Achmanov , Michael S. W. Tovino , AshvinKumar H. Patel
- 申请人: Glen K. Okita , Meigy Tsai , Iouri Achmanov , Michael S. W. Tovino , AshvinKumar H. Patel
- 申请人地址: US CA Sunnyvale
- 专利权人: ShoreTel, Inc.
- 当前专利权人: ShoreTel, Inc.
- 当前专利权人地址: US CA Sunnyvale
- 代理机构: Kilpatrick Townsend & Stockton LLP
- 主分类号: H04M15/00
- IPC分类号: H04M15/00 ; H04M3/42 ; H04M3/22
摘要:
A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.
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