Invention Grant
US08903712B1 Call steering data tagging interface with automatic semantic clustering
有权
调用具有自动语义聚类功能的转向数据标签界面
- Patent Title: Call steering data tagging interface with automatic semantic clustering
- Patent Title (中): 调用具有自动语义聚类功能的转向数据标签界面
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Application No.: US13246801Application Date: 2011-09-27
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Publication No.: US08903712B1Publication Date: 2014-12-02
- Inventor: Real Tremblay , Jerome Tremblay , Amy E. Ulug , Jean-Francois Fortier , Francois Berleur , Jeffrey N. Marcus , David Andrew Mauro
- Applicant: Real Tremblay , Jerome Tremblay , Amy E. Ulug , Jean-Francois Fortier , Francois Berleur , Jeffrey N. Marcus , David Andrew Mauro
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, Inc.
- Current Assignee: Nuance Communications, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Lessani Law Group, PC
- Main IPC: G06F17/28
- IPC: G06F17/28 ; G06F17/27 ; G06F17/21 ; G10L21/00 ; G10L25/00 ; G06F7/00 ; G06F17/30 ; G06F17/00 ; G06F17/20 ; G06F17/22 ; G06F17/24 ; G06F17/25 ; G06F17/26 ; G06F3/048 ; G06F3/00 ; H04M11/00

Abstract:
A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.
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