An improved technique involves generating a predictive model for data storage system configuration management. A customer support center generates such a predictive model from detailed customer configuration and transaction history. For example, a population of customers submits transaction logs to the customer support center; such transaction logs provide details as to how the customers responded to various events. The population of customers may also submit data including various statistics such as load intensity, workload characteristics, data access patterns, data change patterns, and data fingerprints to the customer support center. The customer support center then performs an analysis on the data and, from the analysis, computes values of model parameters that define a predictive model. This predictive model is configured to take in a particular state of any data storage system and produce a configuration that optimizes performance of that data storage system.