Invention Grant
- Patent Title: Voice response unit proxy utilizing dynamic web interaction
- Patent Title (中): 语音响应单元代理利用动态Web交互
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Application No.: US12245212Application Date: 2008-10-03
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Publication No.: US09003300B2Publication Date: 2015-04-07
- Inventor: Lisa Seacat DeLuca , Travis M. Grigsby , Frank L. Jania , Steven M. Miller
- Applicant: Lisa Seacat DeLuca , Travis M. Grigsby , Frank L. Jania , Steven M. Miller
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Jordan IP Law, LLC
- Main IPC: G06F3/0481
- IPC: G06F3/0481 ; H04M3/493 ; H04M1/253

Abstract:
A system, method and program product for providing a voice response unit (VRU) proxy. A system is provided that includes: a graphical user interface (GUI) for dynamically displaying information from a VRU and for receiving data from a user; a system for initiating a call with the VRU; and a VRU interface system for transmitting data from the user to the VRU, and for using speech recognition to capture broadcasts from the VRU for display within the GUI.
Public/Granted literature
- US20100088613A1 VOICE RESPONSE UNIT PROXY UTILIZING DYNAMIC WEB INTERACTION Public/Granted day:2010-04-08
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