Invention Grant
US09003300B2 Voice response unit proxy utilizing dynamic web interaction 有权
语音响应单元代理利用动态Web交互

Voice response unit proxy utilizing dynamic web interaction
Abstract:
A system, method and program product for providing a voice response unit (VRU) proxy. A system is provided that includes: a graphical user interface (GUI) for dynamically displaying information from a VRU and for receiving data from a user; a system for initiating a call with the VRU; and a VRU interface system for transmitting data from the user to the VRU, and for using speech recognition to capture broadcasts from the VRU for display within the GUI.
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