Invention Grant
US09047396B2 Method, system and computer product for rescheduling processing of set of work items based on historical trend of execution time 有权
基于执行时间的历史趋势,对工作项目进行重新计划处理的方法,系统和计算机产品

Method, system and computer product for rescheduling processing of set of work items based on historical trend of execution time
Abstract:
In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.
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