Invention Grant
- Patent Title: Method and apparatus for predictive enrichment of search in an enterprise
- Patent Title (中): 在企业中预测浓缩搜索的方法和装置
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Application No.: US13443782Application Date: 2012-04-10
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Publication No.: US09058362B2Publication Date: 2015-06-16
- Inventor: Ravi Vijayaraghavan , Gangadharan Kumar
- Applicant: Ravi Vijayaraghavan , Gangadharan Kumar
- Applicant Address: US CA Campbell
- Assignee: 24/7 Customer, Inc.
- Current Assignee: 24/7 Customer, Inc.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Agent Michael A. Glenn
- Main IPC: G06F17/30
- IPC: G06F17/30 ; G06N99/00

Abstract:
With regard to searches and, more particularly, to searches performed on information repositories belonging to an enterprise, a centralized management system is used by the enterprise to manage the predictive search experience for users. A system offers a rich resolution experience to the end users based on user intent as determined from a variety of mechanisms, such as keywords, end user journey, clustered journey, etc. Also disclosed herein is a system that derives and offers various suggestions to end users to help them accomplish their objectives.
Public/Granted literature
- US20130031081A1 METHOD AND APPARATUS FOR PREDICTIVE ENRICHMENT OF SEARCH IN AN ENTERPRISE Public/Granted day:2013-01-31
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