Invention Grant
- Patent Title: Mobile monitoring for supervisors
- Patent Title (中): 主管人员移动监控
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Application No.: US13926879Application Date: 2013-06-25
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Publication No.: US09100482B2Publication Date: 2015-08-04
- Inventor: Rodney A. Thomson , Brian J. Reynolds
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; H04M3/20 ; H04M3/22 ; H04M3/42
Abstract:
A mobile service observing integration system efficiently utilizes multi-functional smart devices providing operating system support for native applications and application programming interface support for third-party applications, allowing seamless mobile communication between a contact center and its agents and supervisors.
Public/Granted literature
- US20140376711A1 MOBILE MONITORING FOR SUPERVISORS Public/Granted day:2014-12-25
Information query
