A method includes sending a polling message from a management system to a set-top box device. The polling message requests service data related to quality of service associated with the set-top box device. The method includes receiving, at the management system, quality parameters from the set-top box device in response to the polling message. The method includes selecting a representative color that corresponds to the quality of service. The method also includes sending a quality indicator from the management system to a display. The quality indicator displays the representative color and an identification of the set-top box device.