Invention Grant
US09112975B2 System and method for web-based real time communication with contact centers
有权
与联络中心进行基于Web的实时通信的系统和方法
- Patent Title: System and method for web-based real time communication with contact centers
- Patent Title (中): 与联络中心进行基于Web的实时通信的系统和方法
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Application No.: US13669384Application Date: 2012-11-05
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Publication No.: US09112975B2Publication Date: 2015-08-18
- Inventor: Slava Sayko
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04L12/66 ; H04M3/51
Abstract:
A method for connecting a website user to a contact center agent includes: monitoring user interaction associated with the website user; receiving a call request via the website; identifying an agent or an interactive voice response based on the monitored user interaction; and establishing a communication channel supported by a web browser between the website user and the identified agent or the interactive voice response.
Public/Granted literature
- US20140126714A1 SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS Public/Granted day:2014-05-08
Information query
