发明授权
- 专利标题： Customer-enabled evaluation and control of communication center agent contact
- 专利标题（中）： 客户启用的通讯中心代理联络评估与控制
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申请号： US14280541申请日： 2014-05-16
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公开(公告)号： US09124696B2公开(公告)日： 2015-09-01
- 发明人: S. Michael Perlmutter
- 申请人： Genesys Telecommunications Laboratories, Inc.
- 申请人地址： US CA Daly City
- 专利权人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- 当前专利权人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- 当前专利权人地址： US CA Daly City
- 代理机构： Christie, Parker & Hale, LLP
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/42 ; H04M3/523
摘要：
A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.
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