发明授权
- 专利标题: System and method for unified calling
- 专利标题(中): 统一通话的系统和方法
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申请号: US13446173申请日: 2012-04-13
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公开(公告)号: US09124700B1公开(公告)日: 2015-09-01
- 发明人: Mark Huffman , Robert O'Reilly
- 申请人: Mark Huffman , Robert O'Reilly
- 申请人地址: US NY New York
- 专利权人: JPMORGAN CHASE BANK, N.A.
- 当前专利权人: JPMORGAN CHASE BANK, N.A.
- 当前专利权人地址: US NY New York
- 代理机构: Hunton & Williams LLP
- 主分类号: H04M3/51
- IPC分类号: H04M3/51 ; H04M3/523
摘要:
Systems and methods for unified calling are disclosed. According to one embodiment, the method may include (1) using a soft phone application executed by a computer processor, communicating, to a telephony server, an agent status indicating a readiness of the agent to manually make a telephone call; (2) receiving, on a computer terminal, an indication of a telephone number to call; and (3) manually dialing the telephone number using a telephone. The soft phone application emulates an analog connection with the telephony server.
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